Qarantii

I received a poor quality product! What should I do?

If you received a poor quality product (broken, brok

en, non-working), write to support! We will definitely help resolve the issue.

 

How to send a request to support?

Describe what is wrong with the product and attach a photo or video showing the defects.

What is important to remember when contacting about a poor quality product:

We accept and consider claims regarding the quality of goods within 30 days after you receive the parcel — that is how long our warranty is valid.

If upon receipt you see that the packaging is damaged or the weight of the parcel is too small, immediately ask the postal employees for a special act in which all discrepancies are noted — it will be very helpful when considering the issue.

The quality guarantee does not apply to the effect of cosmetic products.

The support service may ask you for a photo of the postal packaging — please do not throw it away until the issue is resolved.

In addition, the support agent may ask you for additional evidence, such as a video (including a video of the product being unpacked at the post office, if you were warned about this earlier) or photographs from a different angle. All of this is necessary so that we can help you get your money back for a defective product.

Separately, we would like to note that the support service may also ask you to destroy the product you received. We will refund your money after you send us a photo or video of the destruction.

 

Please do not throw away the product until the issue has been finally resolved.

 

Can I be denied a refund?

Yes, if:

more than 30 days have passed since you received the product;

the quality of the product matches the description provided by the seller;

the defect in the product cannot be seen in the photographs/videos;

you did not provide the required evidence, including throwing away the product before contacting us or destroying it without a request from the support service;

the product was processed without a request from the support service, for example, washed or repaired;

the photographs were processed in an image editor;

The photo or video shows a product that is not related to your order.

When will I receive the money?

 

The money will be returned to the account from which you paid for the purchase within 14 days.