Terms of Refunds

Which refund method? . Refunds will be sent to the original form of payment based on the refund method you selected.

When will I receive my refund?

Once your refund is processed, you will receive a refund notification via email. Refund times vary depending on your refund method and bank.Stripe: 14 days

PayPal: 14 business days

Credit/Debit Card: 1-15 business days

How can I get a refund if my credit/debit card is no longer valid or has expired?

For security purposes, refunds will only be issued to the card that was charged.

If your original card has expired or is no longer valid, you can contact the card issuer (your bank or card company) for assistance; they will still be able to collect the money on your behalf.'.

 

If you have not received your refund within the standard time frame, please use the refund recipient reference number to contact your bank for further status updates and information.

Why is the amount received less than the refund amount?

1. The bank charges a fee.

2. The exchange rate has changed from the payment rate.

If you have received an amount less than the original amount, you may contact your bank to check the above scenarios.

Note: The original shipping cost is not refundable.